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Name: JetStar Pacific Ticket Office
Address: 206 Tran Quang Khai Str, Hoàn Kiếm, Hà Nội
Phone: (+84) (0)246 6709240
21.02953433429570 105.85716107150267
Rating: 1.67 on a scale of 1 to 5. Based on 9 reviews.

jetstarpacific Jetstar    (Add Tags)     Why?   

12 reviews

Số 12, Ngõ 8, Nguyễn Thị Định, Cầu Giấy, Hà Nội

(+84) (0)243 5558271

I taught there for 3 months then they didn't have much class to offer because it was Lunar Tet Holiday. I like the staffs there, they are helpful.

9 Reviews (Followed by 1 user)
philcox_1984 on JetStar Pacific Ticket Office
May 25th, 2011 at 9:47 pm

Flights booked well in advance but they called me on the way to airport and told me my flight was over subscribed and they needed to move me onto another. I asked them to put me on earlier flight as I was already in airport (almost) well ahead of schedule. They agreed.

I went to check-in and the new, earlier flight, but was told it was full also. They put me on the flight after the one I had originally booked, meaning I would have to run to get my connection, but OK. However, this flight was then delayed for 3hrs +, so I missed my international connection entirely($$$$$).

Once back in Hanoi a couple of weeks later, I eventually got in touch with their illusive Customer Service dept (with help from my Vietnamese secretary), I wrote letter and got a reply after one week, however no refund / compensation / good will gesture was offered.

I won't fly JetStar again as long as there are other options available to me.....such as walking.

kimchi on JetStar Pacific Ticket Office
August 26th, 2011 at 11:10 am

[ ] reliable
[ ] friendly
[X] cheap
[X] beaten-up rickety old aircraft
[X] miserable, contemptuous, rude staff
[ ] better than Ryan Air

Flown with them 4 times. 3 times everything went to plan, hence the 2 stars.

- 1 time I was bumped off a flight onto the next (no explanation).
- the next flight was delayed 6 hours
- no apology, explanation, or even a free bottle of water.

I was curtly told (after waiting 8 hours) that the people getting the free water were delayed 12 hours or more and I so I didn't qualify.

Ange on JetStar Pacific Ticket Office
September 8th, 2012 at 2:13 am

Bitching about Jetstar is a major Australian past time, and I'm usually quite an enthusiastic participant.

But, I must admit, I flew Jetstar just a few weeks ago, from HCMC to Danang and it was fine. I'd been warned to expect them to be very late (the warning was redundant, I was already expecting the worst) but the plane took off exactly on time, and landed five minutes early. The flight was quiet and tolerably comfortable.

Minus marks for crappy baggage handling skills. They put my bag on the conveyor belt so badly that it actually fell inside the 'U' area made by the belt itself and we had to spend 20 minutes trying to hunt it down.

kebun on JetStar Pacific Ticket Office
September 7th, 2012 at 11:48 pm

Jetstar still has the cheapest fares from Hanoi to Saigon but boy, now i really learn" Money talk...".I went to their tiny and crowded office and bought a ticket to Saigon last month, This was probably one of the worst flights I've ever been on. A lot of things broken on the plane I was on. Unfriendly staff.Bad smell. I am glad to say I got through it, but never again

miki on JetStar Pacific Ticket Office
June 15th, 2011 at 4:03 pm

Since end of last year, after I experience the "FANTASTIC" service of Jetstar, I have already switched to AirMekong. No regrets since. Just becareful when u book online, certain flights from hanoi to hcmc will do a quick stopover in Dalat or some other places. So make sure u book the DIRECT flight instead of the stopover one.

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