West Lake housing were a pleasure to deal with! Their staff speak great English & are always there to help when needed. They found me a fantastic apartment that met all my requirements. I couldn't recommend them enough!
We worked with Ms. Van of Westlake Housing Group a few times now. For our Aug 2016 trip, Ms. Van inspected and photographed several places for us, and negotiated on our behalf so that we had a place meeting our requirements before we arrived. We employed the same strategy again in Nov 2016 for another two-week period in advance of finding a longer term home.
That’s when Ms. Van really shined! Over the second two-week period while my girlfriend worked, Ms. Van patiently took me around to many different properties. Ms. Van was really very helpful with working through the positives and negatives of each property in detail. Her support did not diminish at all over the two-week period during the selection period. We are happy with the result!
Although we did work with a different company for a day or two to see what they had for properties, it was so much easier to work with Ms. Van. Her enthusiasm, friendliness, and English skills are really great, and this made it easy for us. She continues to support us whenever we have to communicate with our landlady. We are really happy with her work, and highly recommend her and Westlake Housing Group!
We have known Mr The Anh since 2010 and have rented a villa and recently an appartment using his services. He has always met our requirements as far as budget and house specifications are concerned. He is pragmatic, timely, precise and has offered us a really personal service, totally understanding our needs. He has always answered our requests quickly and efficiently. Whatever problem we had we would come back with a solution. Due to his extended knowledge of Hanoi he has also been so extremely helpful for any problem or request we had during our stay in Hanoi.
Heartily reccomend him!
When I arrived to Hanoi, I met a lot of real estate companies. I was shown a lot of houses that absolutely did not meet my requirements. There was a clear lack of knowledge about european standards that made me loose a lot of time and energy. This company showed me only 5 houses and they were all pretty much within my criteria. Another asset of the company is the fact that communication is very easy since Alex speaks fluent english and french.
I definitively recommend this company for their professional attitude, market knowledge and understanding of foreign standards.
I highly recommend this company because of the excellent, dedicated, customer oriented staff.
The An is my housing agent since 2009 and he has been always responsive and accommodating, with excellent knowledge and understanding of the Hanoi rental housing market and the unique challenges and needs of the expat community.
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