September 14th, 2020 at 5:35 am
Hi, This isn't a fake review.
You can look me up on FB: Adam Straub
I worked at Kella from 2016-2019 and have come back recently to Hanoi to work there again.
As far as fake reviews, I cannot understand why negative employee reviews are here, but not positive ones. (Those are fake?)
Never in the history of teaching have I or anyone else had over 50 students in one class at a time. Completely false.
I enjoyed the extremely poorly written reviews that left one star, it is a business after all.
KELLA pays well, on time, and is a smaller operation. Instead of dealing with 20 managers or "head teachers" that have absolutely no power to help you, at KELLA you can deal with just 2. Scheduler and boss. Both of which you are given the phone number of.
If you want a lot of hours, daytime, with good ACTUALLY competitive pay, it's a great place.
April 25th, 2020 at 8:36 am
Dodgy. The manager, Mai, is very unprofessional, ignores messages and emails. At the end she blocked me as I was asking for a simple document that I needed to extend my visa during the time of COVID. The government and the people are doing their best to help one another but there still are snakes who operate on the logic 'do as little work as possible, get as much money as possible'. Stay away from that place
April 19th, 2020 at 2:32 pm
I feel safe and happy around Karen, she is a great listener and that is healing in its own right. I’ve known her since middle school, she being my volleyball coach. She has seen me in different phases and chapters through my life to this present moment. I appreciate the sessions I’ve had with her and the bodywork she has completed with me. Recently we have done Holographic Memory Resolution and I got a few ‘Monkeys off my back' and feel much lighter since then. I’m not sure how to explain anything that Karen does other than that she has a greater intuition on what needs to be done, and where the trauma or blockage (if any) lies and manifests itself.
February 26th, 2020 at 5:07 am
Professional, economic, and fast!
I wanted a blood test (to send to my Doctor; I didn't need to see a Doctor)
so I asked for a home visit via their webpages:
I got a call back a short while later (by someone who spoke English).
She arranged a visit for the next day (gave me a half-hour window). (Didn’t need it urgently).
The medical technician who came was professional and courteous. He arrived within the half-hour that was arranged. He came with complete kit and he had an individualized sealed pack of everything that was needed for taking my blood (including gloves and a plaster). It took about 10 minutes.
All this cost VND186,000
(obviously the cost depends on what tests you want done; this is probably at the cheap end).
I got the results less than two hours later by email. (They promised them three hours later).
They can come by email, on the website, or to their app on my phone.
Useful to know: The English part of their website is not well-maintained (broken links, not up-to-date). The Vietnamese side of their website is great. Using that in Chrome with Google Translate works fine. They clearly have English speaking staff if you call; the technician they send may only speak Vietnamese. (They did not reply to email, but responded very quickly to my enquiry via their website).
(I also tried the expat’s favorite: Family Medical
… yes, they could do the tests,
… no, they didn’t answer my question about the cost,
… because, they wouldn’t do anything without me first booking a consultation with a doctor (cost $53 = VND1,250,000) despite me telling them I already had a Doctor who had asked for the tests).
January 22nd, 2020 at 4:52 am
I worked at a branch of the company and left there with a huge disappointment. The staff is so unorganised and the administration is rude; they don't respond all your emails, speak unkind and untruthful. Despite what I had been told, there was so much unpaid extra work to do as well. Once I decided to quit and professionally let them now in advance, they didn't even ask why and they made excuses to not reimburse the promised fees including the welcome gesture which is paid all the new teachers in the first salary. You are not cared at all by the management. So f.ck 'em!
December 24th, 2019 at 10:20 am
This was the 2nd year ordering from their holiday catering menu and the 2nd year they made mistakes with the order and refused to rectify their errors. Moreover, the store personnel who answer the phones are quite rude and unprofessional. Maybe 10 years ago this speciality deli was good but no longer. There are other alternatives to their mediocare food and absolutely rude behaviors.
November 21st, 2019 at 3:09 am
Everyone here has been the opposite of helpful. This place is over crowded with: locals with big egos together with a slavery mindset and french neo-colonists. I can be misdirected that so many times here. Yes the language service is poor and deceiving. Avoid it and join other centers or study french elsewhere. This advice is for both foreigners and local vietnamese.
October 22nd, 2019 at 7:37 am
I have been to this establishment at least 10+ times and have spent quite a bit of $$$. I will never go again. I purchased food and sat down waiting for it. When the guy (Quan) brought it to me, he stated in front of a room full of patrons in his broken English, “I cannot bring other drinks inside” looking at the bottle of water I had brought with me. I told him that I just purchased food! it wasn’t like I just walked in and sat down without purchasing anything. He persisted rudely, and said ‘No no I can’t do that!’. He was so nasty about it, and I said ‘are you expecting me to leave now?’ He said, “You better know for next time not to.” I let him know, ‘there won’t be a next time.’ These people KNOW I have been a regular customer in the past few weeks I have been there. No more. To make a huge issue out of something like this is ridiculous! Furthermore their prices are way too expensive - paying western prices in Vietnam for these food/drinks is also a royal rip-off. This place has lost my business. Would not recommend. Awful attitude and no appreciation for their customers/repeat business.
October 16th, 2019 at 4:29 am
Devoid of morals, ethics, education, care and knowledge. This company is rotten from the core. Total lack of leadership has meant in a year 2 directors (same job) have left, 2 academic managers have left (1 after a month), most of the good teachers have left. New contracts want to make us work 40 hours a week for less money than we earn working 100 hours a month! When things seem like they cant get worse, they do. The centers are dirty, badly run and understaffed. Our scheduler used to lose registers, room numbers or not inform me a TA had called in sick. My new job doesn't have problems like these and I think more people will leave Language Link soon. The feeling of doom was overwhelming by the time I left.
September 10th, 2019 at 3:01 am
The new person who claims to be the CEO came in and just turned everything into a right mess (he isn't even the CEO, just a charlatan). All our support staff were cut, the filipino teachers were all fired on flimsy pretenses, and my manager (who had decades of experience) was pushed out. Management never speaks to the teachers or even tries to understand what we do . We were all forced into meetings with the fake CEO, who in reality is just a manager, and talked at. The facilities are falling apart and classrooms do not even have projectors. The Schools Link program within the same company is a much better option and certainly we feel pretty lousy coming to work and seeing their teachers undergoing regular training and having events when we get disrespected daily. At least the new manager (fake CEO) can help you with getting 420! Embarrassing to work here at the moment.
August 19th, 2019 at 3:10 am
Tue and his colleagues were very helpful in finding us an apartment in Hanoi. He had a great knowledge of the Hanoi real estate market. He was very helpful in negotiating with the landlord. He also helped answer all kinds of questions for us as we were new to Veitnam.
August 13th, 2019 at 6:12 am
I meant to write this review for these guys for a long time. After staying at a house for 2 years, our landlord decided to change a lot of the deals with our house, we started looking for a new house. After spending days looking on the internet, we drove around all the West lake area to find a new house. Nothing came up for us.
I came across Alpha Housing, I called Mr. Tue, told him what we wanted, and the day after we found our house after following him to see several houses. They were very patient and not pushy, helped us to negotiate the contract even though they represent the landlord.
I can recommend him and I will use him again if I need it.
August 8th, 2019 at 3:14 am
Ngoc is an awesome teacher who knows how to adapt to each student.
Always very responsive also outside class in order to help, I really enjoy class with her and see how my skills in vietnamese improved thanks to her teachings.
July 24th, 2019 at 3:53 am
I was lucky enough to see Ngọc with another student at a cafe and instantly saw she was a good teacher. I have studied with her for more than one year and she has helped me improve my level significantly. Ngọc is very patient and funny so the classes are never boring. She knows exactly what I need in class and supports me there. The most important thing is how she make me feel very comfortable and not pressured when speaking a new language. I can't imagine how hard it would be to live in Vietnam without her.
She's also very flexible with her schedules and will help you work as hard as you are willing to go.
I highly recommend!
July 23rd, 2019 at 9:38 am
Bad tour experience with an aggressive and dangerous driver
On the occasion of my 58th birthday, my wife and I planned a trip to Vietnam from 8 July 2019 to 17 July 2019, starting with two nights at the Oriental Jade Hotel in Hanoi, then a three-day cruise with Bhaya Cruises in Halong Bay and after another night in Hanoi from 13 July 2019 to 15 July 2019 a three-day tour in the mountains of North Vietnam to the Ban Gioc Waterfalls and Ba Be Lake. We requested an offer for this tour on June 23, 2019, at "Hanoi Transfer Service", the allegedly most professional tour provider in Hanoi and already one hour later we received the desired tour offer by an employee named Lily Ngoc at the price of 210 US dollars per person. Another hour later, we received another email from Lily saying, that she had mistakenly given us the wrong price. If there were 1-2 people in the group, it would be 270 US dollars per person. We agreed with the new price and Lily sent us an email with a link to a Vietnamese payment portal, where we paid the full price. A few minutes later we received confirmation from Lily that our payment had been received and that we would be picked up at 8 am on 13 July 2019 in the lobby of our hotel. Thus the booking of the tour was completed on 23 June 2019. Payment and tour details were confirmed by “Hanoi Transfer Service”. So nothing could go wrong, we thought.
But then, on 29 June 2019, we received an ominous email from Lily. She would be sorry that she could not “clarify” the tour for us. We could only participate in the tour on 23 July 2019 in a smaller group. I replied that we were only in Vietnam until the morning of 17 July 2019 and that the new date did not work for us. The tour had to take place as confirmed by her from 13 to 15 July, because we had no other time frame available for it. Then Lily wanted to move the date to July 12-14, which was not possible because of our cruise in Halong Bay, which ended on July 12 afternoon. We offered Lily to cancel the tour for a refund of our payment, as she was not able to deliver our booked tour. She replied that her manager could reimburse our payment, but that she would be punished for it. Therefore, she would now try to organize our tour as a private tour with a personal driver and tour guide, if we were willing to pay another 25 US dollars per person. We agreed, paid the additional 50 US dollars and received confirmation from Lily on June 29, 2019.
On July 12, 2019, Lily re-confirmed by email our pick-up from the hotel the next morning at 8 am. On 13 July 2019, in time at 8 a.m., we were picked up at our hotel by our tour guide and driver. The car was a dented little Toyota Vios with more than 400.000 km on the speedo and a worn-out backseat, for us no pleasant view on the upcoming 800 kilometers, but this was no reason for a complaint to us. However, already in the first kilometers, we noticed that our 29-year-old driver practiced very aggressive driving in the dense traffic of Hanoi. He put other road users under pressure, who was in his way, with horn, headlight flashes, and extremely tight drive-ups, before he passed them recklessly. This continued on the motorway but was now supplemented by constant abrupt lane changes between all three lanes. After 130 kilometers we reached the mountain area, where our journey became even more dangerous by daring overtaking maneuvers on winding and unclear roads. Several times overtaking maneuvers had to be stopped by emergency braking, because suddenly oncoming traffic appeared in front of us or it was just enough to retighten after overtaking, but only because the oncoming traffic braked to avoid an accident.
Meanwhile, we feared for our lives and asked driver and tour guide for a slower driving style as well as for omission of these dangerous overtaking maneuvers. The driver was visibly annoyed by our request and complained in Vietnamese. The tour guide said we should just relax, close our eyes and get some sleep.
Now the driver switched into a kind of inconvenience mode by reducing the speed on straight road sections to 20-30 km/h and alternating the steering wheel to the right and left, so that we were constantly thrown back and forth on the back seat. As soon as there was a curve again, he suddenly accelerated and let the car drift through the curve with screeching tires, followed by an emergency brake to tear the steering wheel again permanently on the straight track in creep speed. So it went on for three hours until we finally reached our first homestay overnight destination in a small village 50 km west of the Ban Gioc waterfalls at the end of our strength. The stay there was very nice, our hosts very friendly and caring. In the evening, in a relaxed atmosphere, we sought again the conversation with the tour guide and driver. We said that we experience the trip in constant fear, sometimes even in fear of death, and would, therefore, like to ask them to make the next day's trip safe and comfortable for us. The driver apologized for the inconvenience and promised us improvement.
Overnight it had rained heavily so that streets and villages were flooded up to 40 cm high the next morning. We drove off to the Ban Gioc Waterfalls and in fact we could enjoy for the first time a halfway safe and pleasant trip, which was probably less due to a mind change than to the flooded road conditions, because on the following trip to the Ba Be Lake with meanwhile better road conditions we had the same problem again.
At the next toilet stop, we refused to continue and said that we would not drive one meter more with this driver.
Our tour guide admitted that he understands us and that he would try to find a solution. After a phone call, he said that he couldn't do anything about it. He didn't have a driving license and therefore couldn't drive. I asked him if I would have to drive then. Yes, he said, that would be a good solution. He talked to the driver until he agreed after some nagging. The driver apologized by saying that he has his driving license already for eight years but had never driven in the mountain area before. So far, he had only driven the flat stretch of motorway from Hanoi to Halong. That was one more reason for us to refuse the driver. Fortunately, I had my national and international driving license with me. So I sat at the steering wheel, my wife beside me and on the back seat driver and tour guide, who enjoyed the remaining 150 kilometers to the Ba Be Lake visibly relaxed and sleeping most of the time. I hadn't imagined it that way, but it was better than being helpless at the mercy of this crazy dangerous driver.
Also the next and final day I took the driver seat again for the final section back to Hanoi. When we left the mountains, the driver wanted to take the wheel again. After weighing the risks of his already known highway driving style and the good persuasion of the tour guide, we finally agreed. But nothing had improved. The aggressive and dangerous way of driving culminated finally in the fact that the driver while operating his mobile phone did not recognize a traffic jam in front of us. After an outcry of my wife he noticed and after an emergency braking we came to the stop only a few centimeters behind a truck at the end of the traffic jam.
We were now completely at the end of our nerves and just wanted to arrive at the hotel. The further motorway trip was, as usual, pushing, needing, honking, abrupt lane changes. Finally, we reached the city limit of Hanoi, the last 20 kilometers to the hotel through the evening rush hour our final torture in the pouring rain.
Our tour would have been a fantastic experience in almost untouched beautiful landscapes, but this terrible driver has not only spoiled that experience for us, but he also ruined our whole holiday and the memories of it. We have done many tours in Southeast Asia with tour providers, but this tour with “Hanoi Transfer Service” was the worst and most dangerous tour we have ever experienced.
July 20th, 2019 at 1:38 pm
I have worked for this company for 4 years in Hanoi now and am happy to sign on for another year with them. They are friendly and supportive. They have always taken a great approach to dealing with any issues I have had and found a reasonable solution. I would highly recommend this company.
June 27th, 2019 at 9:11 am
Worked in Vietnam for a few years now and at some of the big schools. This is by far the better one I've worked at.
Pay is decent, schedules are good, nice holiday too. They have workshops and check in on you to ask how you're getting on so I've definitely learned some new skills while being here.
Quite a bit of test marking at the end but manageable. Management is friendly and helps out a lot. HR is really supportive.