143 Nguyen Tuan, Thanh Xuan, Hanoi
“Update: As promised, the website updates have gone into effect and look good. Given their communication with me after this review, as well as the quick follow-thru on their improvements, I happily revise my earlier 3 stars to 4 stars and also recommend them as a good option. original review...”
One day I will discover the secrets of NewHanoian bigshots that tell me agents are a waste of my time... Until then, Henry and his team are a light in the darkness. I spend over a month fruitlessly trawling through endless property listings -with only google translate and reluctant Viet friends to help me- following ask A&H advice that in order to keep any money in my pocket I would have to do everything myself (and ignore the "eyesore" that is the NH property section). I called Henry by accident, I was looking at the wrong tab when I dialled the number, but after informing me of my mistake he wasted no time in suggesting several cheaper and better alternatives, and offering to take me on a tour of them the next day. He was friendly, on time, efficient; knowledgeable, had good relationships with all the landlords I met; was forthright and seemingly unbiased in his opinion of which place was right for me (including twice telling me that certain properties were overpriced), and, after discussing with me in English whether my requests were reasonable, had no problem arguing my corner in Vietnamese with landlords. I am really, really happy with the place he found for me, and what's more, due to a minor mix up with availability dates, the first 6 weeks of my stay are free - no doubt due to his excellent relationship with the landlord.
I want to temper my praise with criticism in this paragraph, but I honestly can't think of any meaningful way the service Henry provided could have been improved beyond finding me an even more amazing place to call home. Much respect to those that share their knowledge and experience with those newer to this city than themselves, but if I had insisted on stubbornly following their advice I am sure I would be paying more money for an inferior apartment right now. Henry's great, and so is the equally helpful and friendly Mr Thang. Give them a call!
Edit 18/7/12: Look, you were great when I wrote that review, but there has been more than a few unanswered messages over the last 7 months. Hate to have to go all Michelin on you, but I'm taking some of your stars away.
If you want your house hunting experience to be seemless and pleasant, you should go with Henry. He is thorough, easy-going, and he listens to what you want and need in a new home.
After asking you what you're looking for, he sends you very detailed PDF files, including photos, of prospective apartments. Based on your feedback he pops you on the back of his bike and shows you only the ones you want to see. He appears to have very good relationships with the landlords, and can sometimes even negotiate a lower rent for you. He understands what people generally want in a home, and is very candid about the pros and cons of all the properties he shows you. And if you choose one he guides you through the contract signing, the payment and even follows up with you after all of the papers are signed.
I really couldn't have asked for a more helpful person to guide me through the ins and outs of finding a home in Hanoi.
I can't say enough good things about Henry. He was very helpful and patient throughout the process. He listened to my needs and showed me a bunch of different options in my price range. Once I found what I was looking for, he negotiated terms with the landlord that suited my budget, and he also has been the point of contact through the landlord and myself. Overall, I am very pleased with the service I received from Henry and would recommend him to anyone for their house hunting in Hanoi. Thank you Henry!
Still 5 stars for Henry and the newly re-named Hanoi Orange Property. If there were 50 stars available Henry would get them all. I started looking around for a new apartment late in July before my summer vacation. Out of the many properties that several agents showed me, his was the only one that I spent more than two minutes inside. Believe me, I was shown some skanky apartments filled odds and ends that the landlords didn't want in their own home, one with no bathroom - just a hosepipe sticking out of the toilet wall, another that had a kitchen with walls made from plastic, and all in the $800+ price range. Henrys apartment was spot on. Unfortunately for him, another apartment that I had been waiting for came vacant at this time so I took that one. Whilst away, this apartment fell through due to dodgy work from another agent, and I was left with no apartment for my return to Hanoi. I contacted Henry and he immediately offered me a solution to my problem. Phew! As soon as i returned to Hanoi he helped me quickly secure this new apartment, sort out a great contract, and allowed me to get a good nights sleep without a worry. On the day of my move he arranged for a moving company to help me move, supervised them and worked with the landlord to make sure everything was in order. The next day he even checked in with me to see if everything was alright and brought a thoughtful 'new home' gift. What could have been a total nightmare was a stress-free couple of days. I cannot recommend Henry highly enough to anyone looking for property. Really, his service is in a different league to everyone else. He really puts his clients first.
Henry is a breath of fresh air amongst property agents here in Hanoi. I have, over my time in Hanoi, dealt with many and he is by far the most impressive and organised.
Firstly he was very keen to get as much information as possible from me so that he could find places that matched my requirements. He then sent detailed information about the properties in lovely PDF files with photos before setting up appointments. I have never had this from an agent in Hanoi!
He was then prompt for our meetings, only took me to the properties discussed as promised (as many other agents take you anywhere and everywhere in the desperate attempt to get their commission).
At all times he was very polite, friendly and caring. He listens very attentively to any questions or concerns.
All of the properties he took me to were good quality and fitting my needs.
Finally upon negotiation with the landlord he was helpful and confident. We signed the deal and he was very careful about making sure the contract was correct and detailed.
All other agents have paled in comparison. I fully trust Henry and would not hesitate to recommend him to any friends, or to approach him again should I ever need to find a new home.