Directions: On Yen Ninh South of Nguyen Truong ToPhone: (+84) (0)2439 275 56
169 Ve Ho, Tây Hồ, Hanoi
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Had an implant removed from my foot. They called a famous doctor from another hospital to come do it. People are very friendly and the place is very clean. The price can't be beat for this kind of service. Extremely happy.
I have been a strong supporter and my family always visited if there were any minor or emergency basic health issues.
Well last night I was truly disappointed in their service and standard of care.
My daughter decided to put something in her mouth and it became lodged in her throat. Luckily not completely obstructing her airway.
Shortly after the gagging noise started blood started dripping out of her mouth and that is when I got the phone call while I was at work and told my wife to take baby to the hospital immediately. Upon my wife arriving they TURNED HER AWAY. Saying that at night they don't have a doctor who handles nose mouth or throat issues!
If my daughter wasn't having as far as I was concerned emergency qualifying issues I would have been knocking heads together to get someone to look down my choking daughters throat!
We were instructed to go to 37 Hai Ba Trung and we walked in the doctor looked and pulled out the object made sure the bleeding stopped. In out and paid under 5 minutes!
I am appalled and shocked that a choking 2yo was turned away In a situation like this and I can no longer recommend this hospital.
After phone calls have gone unreturned and emails ignored I now have no support or reason to believe these people are worth using anymore unless you are lucky enough to never have any medical problems happen after 5pm.
So after calling them one more time and refusing to wait to have them call back I finally made some headway and got to talk to some of the management.
While I was talking with management they asked to set up a meeting so that I could discuss in more detail what exactly happened. I accepted their request.
I went to the hospital and was greeted by who I assume was the Hospital's PR Director. He introduced himself and took me to a conference room where I was introduced to the Chief of Medical Staff. The first thing that he said was, "He was very sorry that something like this happened".
He sat down and we started talking about how this incident happened day and time attitude of staff and whether or not we were introduced to a doctor before being turned away. I really felt that he was asking the right questions and making things right by me.
After breaking down the whole situation with the PR Director and Chief of Medical Staff they called in the Nurse's manager in charge and explained what happened.
I do truly feel that measures are being taken to make sure something like this isn't going to happen again and that the management once I finally made contact with them took the right approach and answered most of my questions and are currently taking the appropriate action to make sure something like this doesn't happen again.
Luckily nothing damaging or permanent happened to my daughter.
I am going to review my star rating based on these new events that have unfolded and give them the benefit of the doubt after being happy with their service for nearly 3 years prior to this incident and bump them up to 4 for their handling of my complaint and questions and I truly feel that they were very sorry and have offered a follow up on my daughter to make sure everything is ok with her.
After a bad experience at the French hospital, I first visited the Hong Ngoc a few months ago, and really wasn’t sure what to expect.
Firstly the hospital has moved a few doors down the road to 55 Yen Ninh, so the photo and map location listed here are of the old building, and wrong, but the address is correct.
Secondly when you arrive through the main door it’s a little confusing, because there is no reception desk on level 1 or anyone to ask any questions of, just a large pharmacy and waiting area. After standing around looking puzzled for a while, I was surrounded by a gaggle of young nurses who tried to help me, without really speaking any English, but I realised that I needed to go upstairs.
So once you know that the reception / main desk is on the 2nd floor you’re half way there. Head one floor up and the desk is in the middle of the room – you can’t miss it.
The Hong Ngoc is not billed as an international English speaking hospital, however you can general find someone who speaks good English. There are a couple on the reception desk, and if they are not there someone will go and find one for you. It’s very efficiently run and you never have to wait long to be seen, even without an appointment. All the doctors that I have seen have spoken at least enough English for us to get by and understand each other, but others speak very good English.
The hospital looks like a private western hospital, is very clean and seems to have the latest equipment that you would expect if you were back home. There also appears to be a very wide range of expertise available in the different fields of medicine.
Armed with a little patience and a sense of humour (as always in Hanoi!) the Hong Ngoc is a very good option, and since my first visit I’ve been there several times and have been very happy with the level of service from doctors and nursing staff. In addition the prices are incredibly reasonable for the service that you get, and dramatically cheaper than the French Hospital.
Everyone is very friendly and genuinely want to help you with whatever problem you have, which as far as I’m concerned makes it stand out from the other hospital options available.
Clean, efficient, friendly greeters who stay with you throughout your ordeal from one department and test to another.
Modern hospital, not apparently for your average Vietnamese family judging by the well heeled locals and the odd expat like myself.
Had terrible pain due to a flare up of gall stones, got to see a doctor without much of a wait.
This is a pay-as-you-go place, something like a cash and carry at home. Before you see the doctor you pay the consultancy fee of just under 500,000 dong. After the consultation and the 'recommended' tests you go to the cashier and pay 1.5 million for blood,x-ray and ultrasound tests. Next, you need to wait for one hour for the results to trickle in. We went on a tour of the virtually empty Parkson's Department Store in the complex.
On return we waited another 15 minutes and got to see the doctor who confirmed gall stones. Then wrote up a prescription that we had to pay at the pharmacy (one antibiotic, one pain killer, one intestinal cleanser)which came to another 1.5 million dong. Definitely no generic medicine on hand so Smith Beecham Kline, Sanofi-Adventis and Boehringer are doing a brisk business at Hong Ngoc.
Time was not a big problem, from entrance to exit was 2.5 hours.
So, competent yes, but like a previous reviewer said, this place does not seem to 'work' outside of normal office hours so any late night emergency may have to be dealt with elsewhere - not particularly convenient.
The pharmacy is obviously a cash cow as one of my prescriptions for an antibiotic (amoxicillin) which came to a staggering 400,000 dong, is available at any local pharmacy for less than 5,000 dong per capsule. If you have the time, take the prescription from Hong Ngoc and try and get if filled somewhere else. Most 'designer brand' drugs are readily available in a generic counterpart.
Would I go back? Yes, but I'd take my prescription to another pharmacy.