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I wish I had read this before wasting my time with these people. Same old thing.
Apartment advertised. Confirm visit at 1. Fifteen minutes before that it is cancelled but there are other houses to see. Would I like to see them at 2 and then go and see this at 3? I'm at work and annoyed so I say no to the 2pm but say I'll drop in to the other house at 3.
Of course the apartment advertised is not the apartment on offer. Not the top floor with the terrace but a lower floor with only a tiny balcony.
Meanwhile, having said I need a lift for a pram they send me details of another property on the 4th floor without a lift.
Then I read the reviews here and I'm glad I didn't get involved. I should have walked away when one person's email name was "Angel of Love".
One to avoid in future.
Initially all seemed good, found a nice house and was going well. However after the contract had been signed I found this company advertising the house for a cheaper price - I didn't mind because we were getting lots of extra furniture, however the "translating" from the agent lead to much confusion and long drawn out negotiations with our landlady about what we were entitled to.
Still not the end of the world. After living here for almost a month we have now been informed that one of us has to pretend not to live here and go and stay in a hotel and that we will have to bribe the police (again) due to the company not taking care of the relevant paperwork....
I will not be using this company again and I hope other people will use one of the many other companies who understand professionalism!!
these guys cannot be trusted. similar like previous reviewer, during showing of houses and apartments Quyen in particular seems very supportive and seems to have the tenants' interest at heart. however after signing of the contract this all changes.
He is both agent and this company also is a master tenant leasing out on behalf of landlords, confusing the relationships with neither party wanting to take responsibility for the many defects and fixing basic and standard issues.
he becomes very unprofessional and obviously just cares about his own pocket. there were basic and known defects to the structure (water & power supply) of the house we live in and he refused to let us know in advance.
if you are keen on not seeking additional worries or stress, stay away from these guys. there are many better agents out there.
DO NOT USE THIS AGENT: This company not only failed to have my bond legitimately returned, he took half of what the landlady offered for himself. I lost HUNDREDS of dollars using his services. DO NOT USE THIS AGENT: If you like the look of the place you can ask another agent to negotiate for you once you have the address.
i meant to write this review for these guys for a long time.After staying at a house for 4 years, our landlord decided to change a lot of the deals with our house, we started looking for a new house.After spending days looking on the internet, we drove around all the West lake area to find a new house. Nothing came up for us.
I came across Hanoi full house on the New Hanoian, i called Quyen, told him what we wanted, and the day after we found our house after following him to see several houses. They were very patient and not pushy,helped us to negotiate the contract even though they represent the land lord.
I can recommend him and i will use him again if i need it.
If you like Hanoi Full House...