Henry is one of the most honest, friendliest, and most helpful people who I have ever met. I contacted the top 4 real estate agents on this website last week with a very clear, simple list of requirements for an apartment and within a day Henry was the only person to contact me, letting me know that he would look into my request and get back to me as soon as possible.
Long story short, it's now 5 days since I've contacted Henry and I'm all moved and settled into my new apartment. Two of the top rental agencies have not even responded to me yet and the other top rental agency contacted me with a lukewarm response and very little information.
Real estate agents tend to get a bad reputation on this website, and I can see why, but Henry is very different. He was very honest about the properties that he showed me, and let me know his true feelings about what he thought was best for me. Not only that, but he also renegotiated the asking price for my apartment without me even asking him to do it for me. I was very impressed with that and also happy with his diligence in asking the landlord about any problems with my apartment.
I give my full endorsement and recommendation to Henry and really, really think you should contact him if you plan on renting a place in Hanoi. He may or may not be able to find the right spot for you, but he will absolutely be honest, quick, and friendly. He deserves the top spot on this site and I'm lucky to have found him.
Henry helped me to find the best apartment in Hanoi. Before I found him, I felt totally lost and I was worried that I would never find a place. He was extremely flexible, friendly and accommodating and took me all over town and showed me a ton of places. He was great and I give him my highest recommendation!
Henry is a great guy, very happy and polite in nature and he's very helpful when we have a silly westerner question. When we were looking for an apartment, he waited in the rain for over 30 minutes to let us see the place. It's been about 6 months since we moved in and he continues to help out with the little things... like relaying messages to our landlords (who don't speak English) or sorting out internet problems, washing machine broken etc...
If you like HenryNGO Property Services...