15-17 Ngoc Khanh, Ba Đình, Hanoi
Update (June 5th, 2015): doing my move Hanoi to Cairns Australia, wow VERY efficient here today, we have used them for all our moves, Thanks guys,
Right now packing up my house, EXCELLENT so far I will finish this or do another after we have vacated and relocated but on what we are seeing in front of our eyes, this company is so so professional
E-mailed once , called twice . I was told to leave my email , to leave my phone number and to send an email to a different address as the website was 'down' . I was moving house in Hanoi . All in all , no help , no service . A strange experience .
I had the opposite experience with Asian Tigers, and sorry to say that I couldn't recommend them.
Throughout every step of the process they took huge advantage of the fact that they were chosen not by me, but my new employer. Their incessant and irrelevant emails prior to pick-up were close to harrassment, and if I didn't answer suitably, then they would contact my employer in Hanoi to complain, which put me in a very uncomfortable position. However, Pascal (Hanoi representative) and co. went very quiet during the 2 month delay I had in receiving my stuff. I was told it was my fault for not shipping earlier - thanks for the hindsight Pascal.
It was also remarkable how my shipment (mainly clothes, books and some other random bits) turned out to be exactly on the allowance my employer covered, but on arrival in Hanoi, I learned that another employee managed to ship 3 times as many boxes with the same supposed allowance as me.
I add a second star for the fact that ultimately my stuff arrived intact.
Best known as Asian Tigers, this firm gave excellent packing, storage and forwarding service on our September 2010 move from Hanoi to the US. Ours was a relatively small move -- 13.5 cubic meters, or about half a shipping container of stuff accumulated during a five year stay in Vietnam -- and paid for from our own pockets, but the Tigers staff treated us as though we were prized institutional customers. They explained the process end to end, helped us decide the most cost-efficient strategy, packed our furniture and personal gear lovingly, tended without complaint to a number of follow-up needs, and orchestrated a seamless delivery to our new home in California. The stuff has arrived after a month in transit -- it's all in good shape. Bac David
If you like Asian Tigers Mobility...