Directions: Two blocks North of the Opera House.Phone: 3934 5657/ 3934 3513
143 Nguyen Tuan, Thanh Xuan, Hanoi
“Update: As promised, the website updates have gone into effect and look good. Given their communication with me after this review, as well as the quick follow-thru on their improvements, I happily revise my earlier 3 stars to 4 stars and also recommend them as a good option. original review...”
I love the food at this place, but have had to stop ordering because their delivery service sucks.
My first bad experience was when I ordered, asked how long it would be and was told 40 minutes. When I called them an hour later to check on my order, they told me it was on its way, were very rude about not keeping to their order time, and I had to wait. The food finally arrived 20 minutes later (40 mins after the quoted time) and I had to send it back as I was going out. I hate wasting food, this did nt make me a happy bunny!
Thought I'd give them another go - after all, everyone can have a bad day. A friend wanted to order for about 20 people for her leaving party. I placed the order, no problems. 10 minutes later, I was called back and the girl told me "We do not sell samosas." Wtf? An Indian restaurant with no samosas? After getting someone more senior on the phone, we established they DO sell samosas, and the order was repeated to me. Hurrah - we awaited our food. But, 'twas not to be, they called back another 4 TIMES - to check the order, to change the order and then finally to tell me the security guards at my friend's apartment would not let them in. I offered to go to the gate to meet them, "No, they are still at the restaurant." So an absolute pack of lies to perhaps allow them to delay delivery even further.
I thought I would give them one final go the other night. Called and the guy who answered the pone said he was on another call and would call back, fine, a good example of customer service. needless to say, he didn't call back. I called him, and he was essentially pretty damn rude, and just came up with a bunch of excuses.
Enough now, get your delivery service sorted and I would order again. If the order is going to take a long time, tell someone as soon as you pick up the phone. It's not hard, try this, "Hi, we're very busy at the moment, please be advised all orders are taking a minimum of XX minutes." See, it's not that difficult, and people would be eternally grateful!
Ordered non veg thali this evening at 18:15 for delivery. 18:40 received a call to check the address. 19:45 I called them asking where the food was and told that it would be here 5-7mins. 19:50, food arrives. The bill is 100,000d more than the advertised price on THEIR website. Driver givers me his phone to speak to them and I'm told their website hasn't been updated in a while so this is the wrong price. Told them I didn't want their food. Beware, their website and the price on the menu on this site is different and again different to the bill presented by the driver. I will not be ordering from here again which is a shame as friends have mentioned how good the food is (don't even want to give them 1 star).
I'll stick to Foodshop 45 which delivers my food in 45 minutes.
Wonderful Indian restaurant with consistently good food. Great atmosphere, always busy but never crowded, and with lovely decor - makes me feel like I’m sitting under a glamorous and exotic tent. A very relaxing place to spend an evening . Friendly, helpful and efficient waiting staff. Huge menu with loads of mouth watering options from North and South India. For the price, quality of the food, and the great environment , for me this place is the best India in town. They also deliver – hoorah! – and I can vouch for it tasting just as good at home whilst slobbing out on the couch!
it was great to enjoying meals here by hands and even licking fingers (God, I love it). I prefer nazakati paneer and paratha (cheese nan is good, though). I'm so happy that the restaurant is going to launch a new menu, I hope there will be enclosed pictures for food describe because it was really hard for me to tell my friends how those delicious dishes look like
I'm sure to come to Khazaana again :)