This is a great place to rent a reliable bike. The staff are very helpful and were able to help anytime I had an issue. Andrew has been upgrading his shop. He has lots of returning customers for a reason. Having the monthly servicing and wash added into the rental pricing is a pretty sweet deal!
66 reviews averaging 4.98/5...
A seemingly endless flow of praise and thanks from diverse customers...
Scores, if not hundreds of motorbikes around Hanoi bearing the hallmark of VIP service...
Led by a bloke who shuns the limelight, staffed by blokes who follow an excellent leader...
Stratospheric expectations? You bet!
So much has already been written about VIP bikes and the great job they do. I have little to add from my own experience, except to say that I dropped off a hack-bike masquerading as a Honda Dream Excess in urgent need of major surgery.
What I received back was a motorbike. Safe, roadworthy, tight and tuned. Here's what impressed me the most. My brief was to tidy it up, pull it together and make it better. VIP's brief was simple - let's make it safe first then see what else needs to be done. Perfect.
I received the full itemised invoice and a report on future, non-urgent work required. They showed me my old parts as I quietly shuddered at what used to be pretending to hold the bike together...
About those expectations - met? No - exceeded! I had my bike VIP'd - you should too.
End of story.
Let me be one of the first to give a non-5 star review.
I've been to the shop to make an appointment, but Andrew was not present. Then by phone and e-mail try to found out when I can come back for the repair and what the costs will be.
After a few reminders mails and phonecalls I got half a quote on after about 2 weeks.
Quoted price of 300K for oil and 90K and hour are on the high side, so I decided to look elswhere. Oil change came in at 85K including oil and hours elswhere.
Afterworths I took a other bike (my Yamaha) to the Yamaha dealer. Had the carb cleaned, one part replaced of the carb, sparkplug, rear light, engine oil, dif-oil, brake fluid, front brake pads, rear brakes pads. This 2hr job costed 70K in wages and 760K in parts at the official Yamaha Dealer.
My conclusion is that prices are high (guessing they are aiming for western clientèle) and that contact/planning wise it could use a big improvement.
I fully trust that the work being done here is great and the parts used are magical, so I give it 3 stars, but based on price and organization I cannot make it more.
EDIT: After getting some fails and private messages, let me clarify on the review:
1) A review is about a personal opinion. You do not need to agree. That is why you read many reviews. You take the few that you believe and based on that decide if you go there or not
2) I know this is a charity, I do not say he is doing a bad job, or that is not a nice guy. But the review we (or atleast I) am doing here, is the review of a MOTORBIKE-SHOP. And for a motorbike shop, I feel the customer contact was not great and the quoted prices are high. Hence as a motorbike shop, I give it 3 stars. That he uses the extra money for the kids, is nice for reviewing him as a charaty, but as a Customer of a Motorbike shop, it is basicly irrelevant.
So my review of the shop as a MOTORBIKESHOP stands and stays at the 3-stars. I did not edit the above post, I only added this comment.
Soon after buying my motorbike (from a private party, not VIP Bikes) it started having problems. It seems the seller had concealed a few 'issues'. I brought it in for repairs at VIP Bikes based on their good reviews, but was honestly thinking, it's just a repair shop, right? However, they are much more than that. I have been extremely pleased with their service. They do quality work and help support a social cause.
Every time I have brought it in for repairs or a tune-up they have given me accurate estimates, shown me the parts they replaced (if any), and wash the bike. To top it off, the last time my bike would not start so I couldn't bring it into their shop. VIP Bikes sent out two technicians to my house and proceeded to work on it here until they could get it started. They then brought it back to the shop, fixed the part in question, and delivered it back to me the following morning. Now that is what I call good service. Andrew and his staff do a great job and deserve all the business that they can get.
Well the bike had been running rough and I suspected the plug was fouled up and then the original battery gave out. My wife emailed Andrew with instructions to fix up the above and change the oil and repair the horn plus anything else he thought necessary.
Came back all done plus brake fluid and diff oil. Washed impeccably as well as some tyre puncture sealer added to both tyres. Actually thought the tyre goo was a bit over the top until I thought about it for a split second more. Great idea. Picked up and delivered to and from home.
Can't ask for better than that. Spot on.
Almost forgot. Found a copy of "Word" magazine placed under the seat which was a nice touch.