Hanoi , Hoàn Kiếm


Company Overview

The Advesa Group was founded by a team of industry-leading affiliate marketers with a client-first philosophy using results-driven digital marketing. With experience in over 20 different industries, we have expanded our view of what is possible and have learned a myriad of ways to keep our clients coming back.

Advesa is looking for full-time Customer Experience Agent for our new office in Hanoi. We are currently expanding our business operations into Vietnam as our company is growing. We will be opening our first Vietnam office in Hanoi and have plans for further expansion. The Hanoi office will support the Vancouver head office in a variety of different media and software related projects.


We’re a collaborative group of driven and enthusiastic individuals who all share the mindset of "growth with innovation”. Be part of a fast-paced environment designed to generate productivity, creativity, and a ton of fun! We value growth not only as a company and team but also as individuals. Promote your professional growth amongst a multidisciplinary team at the top of their fields and push your own limits. Be an integral part of some of the most ambitious projects and deliver world-class client experiences.

Our must-haves in team members:

Proven work ethic with the utmost integrity

Desire to excel and succeed

Goal-oriented and committed to ongoing self-improvement

Entrepreneurial spirit and an egoless nature

Self-motivated, passionate, empathetic and approachable

Outgoing, energetic, upbeat and fun!

Position Overview:

Each day, you will be resolving multiple customer issues via our live chat tool and email. Customer issues may be related to billing, product support or troubleshooting. On every communication, you will be required to educate your customer about all applicable offers and promotions. You must ensure you take ownership and accountability for resolving each customer’s problem, as well as answering each call with enthusiasm professionalism, and energy. This position will also require someone who has strong computer skills, using multiple windows to navigate through multiple systems to research information and provide the most accurate and up-to-date information. Those applicants without strong computer skills will not be considered.

Responsibilities include but not limited to:

Correspond with customers primarily online via Online chat and e-mail

Provide professional and knowledgeable service while delivering an exceptional customer experience

Establish strong customer relations with both internal and external customers

Promote Advesa products and services through identifying customer needs

Seek out opportunities for additional sales with new and existing customers

Complete data input with a high level of speed and accuracy

Verify rates and codes to ensure accurate customer billing

Ensure department and individual goals are consistently met

Represent Advesa in a positive and professional manner

Various other duties as needed

Skills & Qualifications:

Minimum 1 year of demonstrated customer service and sales experience within a fast-paced retail, sales and/or call centre environment. Previous chat experience is an asset

Superior written and verbal communication skills, including strong grammar and editing skills will be mandatory

Excellent organizational & multi-tasking skills with ability to handle multiple customer chat conversations simultaneously

Adaptable to changing priorities and challenging situations with integrity, empathy and sincerity

Minimum Typing speed of 45-50 WPM with a high degree of accuracy

Ability to meet deadlines and input data with high level of speed and accuracy

Strong selling skills with a demonstrated ability to close the sale

Strong computer skills including knowledge and proficiency with Microsoft Office (Word, Excel, and Outlook)

Ability to work independently with the desire to go above and beyond while contributing to your team’s overall success

Ability to work flexible shifts including evenings, weekends and statutory holidays

Professional business manner

To Apply

If you want to be part of something bigger—part of a dynamic team of people who are aligned, focused, and passionate about working together to care for our customers, then we look forward to meeting you! We thank all interested applicants; however, only qualified candidates will be contacted. Please submit your cover letter and C.V. in English to henry@advesa.com with the subject "Customer Experience Agent – Live Support"

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The following tags have been applied to this job: english Client care customer service live chat    Details of tags

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