veron_limon veron_limon posted July 23rd, 2012 at 5:39 pm to Help!. Viewed 123 times. Answered 21 times.

does anybody know how to find the parcel's tracking on the post office web-site? do they even have this service? the buu dien web site is only in vnmese and I couldn't find what I need.. just know that my package went first to Saigon instead of here which is making me nervous.

Last answered by gillinhanoi about 80 months ago.

Answers (jump to newest answer)

Freebird7 wrote on July 23rd, 2012 at 10:47 pm

I think the main postal office, in terms of sending parcels here, is in Saigon - I wouldn't be worried about that.
I would suggest asking the person who sent it to you to find out the tracking number and do it from their end.

NickinNam wrote on July 24th, 2012 at 6:52 am

There's no tracking here. If there was, things would never get "lost".

Things get lost. Therefore, there is no tracking here.

I have made several purchases on ebay for direct delivery here and was always told that tracking stopped once the parcel reached Vietnam.

Several of those parcels (usually antique cameras) never made it.

The lack of tracking here is an employee benefit.

Learn quicker than I did: Private parcel service like DHL or Fedex, or have your stuff hand carried here. Especially things that might have a re-sale value.

MarkHanoi83 wrote on July 24th, 2012 at 9:12 am

I'm with Nick on this. And make sure you use courrier and not regular service from DHL.

Send a parcel with normale sending + tracking from German on 8 august 2011, it arrived according to tracking in Vietnam on 16 Augusts 2011, and it was in my hands at 10 November 2011..... apparently due to no packing-list.

Content was a router/hub, some safety shoes and some T-shirts.

Courier (the expensive options) is a matter of days and works perfects, we use it daily for inter company sending.

NickinNam wrote on July 24th, 2012 at 9:29 am

Also relevant:

So, Mark's router would not have made it if this new law were in effect.

In probably completely unrelated news, there will soon be a FANTASTIC used laptop store opening next to the central post customs office.

veron_limon wrote on July 24th, 2012 at 10:24 am

Oh God, I got a number, but I guess I won't receive it so fast or won't even get it at all..Yeah I know DHL, but that would cost a fortune cause I'm receiving couples of kilos(shoes, clothes..),nothing expensive happily.
Well, last time I was a student, so my package safely reached Dai Hoc Hanoi with a bit of delay though. Here this time I got an important document without problems,but your stories make me scared.
I also will go with my landlady to the post office, maybe she will somehow influence the situation.
@NickinNam: used laptop store? you mean it's like those stores of forfeited products? ))

TBBle wrote on July 24th, 2012 at 11:31 am

If you have a tracking number, it's probably coming via EMS rather than regular post. You can put the tracking number into the box in the upper-left of

NickinNam wrote on July 24th, 2012 at 11:49 am

...and all information will stop when the package crosses the border into Vietnam.

Longh wrote on July 24th, 2012 at 11:51 am
Longh (elite user)

What often happens to packages sent is that they end up and the districts Mai. Post office and then they send a paper saying come and get it here.

After three attempts they usually send it back to the sender saying they couldn't locate you.

TBBle wrote on July 24th, 2012 at 12:00 pm

I could be misremembering, but I'm _pretty_ sure that the last (only) package I had sent in through EMS kept giving me tracking information while it was in-country.

On the other hand, they failed at final-stage delivery twice so I had to go collect it myself from the EMS office. And pay the import duty, which is why I only used them once.

veron_limon wrote on July 24th, 2012 at 3:31 pm

ok, so here's a continuing of the story: I went to the post office with my dignified landlady, so they did a bit more this time.
The post woman called to Saigon post office and after minutes of talking and waiting, they said it's in Hanoi already but in some different post office(central for Dong Da I guess). Landlady called to the 2nd one, they apparently checking the value and want me to pay some money (no idea how much), because they think my clothes are new(which isn't true) and my shoes are(which is true).
So did you have to pay this fee before?is it some stupid amount of money like 1-2millions? can you avoid paying just by lying and saying it's all been used?

NickinNam wrote on July 24th, 2012 at 4:27 pm

Actually, it is used clothing that merits a tariff.

Or new clothing draws a tariff.

Or, they make clothing here and they really, really hate it when you don't buy polyester T-Shirts emblazoned with the names of European homosexual clothing designers/non-alcoholic beverage trademarks upon it, which are made in Vietnam, and create all those $60 a month textile jobs, Mister.

You really thought you were going to get your own stuff without contributing $60 to somebody's house construction/mistress maintenance/Bentley fund?

Pay. Get your stuff. Don't do that anymore.

TBBle wrote on July 24th, 2012 at 10:05 pm

When I picked up my package from EMS, I had to pay 10% VAT and something like 15% import duty (being a half-dozen new video games).

I suspect customs looked at the docket price and decided it was probably commercial or at least large-enough to bother with. Buying games individually hasn't attracted VAT/duty yet...

veron_limon wrote on July 25th, 2012 at 4:25 pm

..and the end, if you're interested.
Got the bloody parcel from the local post after useless running to some far away post in the morning. The import tax was 770.000 vnd. Still less than 60usd.
The problem is my mom didn't evaluate the parcel, so they put the price up to 80something USD (the value is twice less I think).
Tried to discuss and show them the clothes aren't new, "make the price smaller" blabla. The staff just made a call to the "nest of thieves" who's answer was as I understood from vietnamese "I have to pay even for my old clothes, because should buy these things here, in VN"...
The curtain drops.

veron_limon wrote on July 25th, 2012 at 4:29 pm

Asked my husband: "What's this special consumption tax?"
-- That's a tax for being a stupid foreigner..

NickinNam wrote on July 25th, 2012 at 4:36 pm

The reality is as I pointed out above, and vernon_limon just learned: this is what economists call a "protective tariff".

They really want you to buy your clothes here. That's why.

It has nothing to do with being a foreigner.

They can do it for a little while longer. Then, their WTO membership will require, over time, that these tariffs are reduced until they disappear. Vietnam has WTO membership, but it is a "protected" economy, and is permitted to protect it's nascent industries.

That's why the car tax is virtually 100%. They want to develop local auto manufacturing capacity. They also don't want too many people with cars to overrun the existing road infrastructure, such as it is.

This is not all evil. It is economics, it is the result of negotiations with our own countries.

Ben-E wrote on July 25th, 2012 at 4:36 pm

Looks like I'll be wearing shoes 2 sizes small for me for the next few years or end up paying insane amounts for anything sent over.

The worst part was I only got some underpants. 700K VND just doesn't cut it!

veron_limon wrote on July 25th, 2012 at 5:25 pm

The belarussian economics is crap, but they don't sting you as the vietnamese do! ..they only still money sent by post..

clock iconThen Some Time Passed...
cbain11 wrote on December 20th, 2013 at 12:10 pm

To re-open this conversation...I had a few books I can't find here shipped, two months ago. No little slip of paper, and I have very nice neighbors who know us and keep an eye out for packages.

Went to the central post office today with my shipping information, and they have no record of it. My read of that is...that the books never made it past customs, and are a) either sitting in someone's copy machine far far away b)just sitting there.

Any chance I could show up there, try to track them down? If there's even a small chance I can locate them...I'd like to.

DHL/FedEx, next time...i know, i know.

Grant wrote on December 20th, 2013 at 4:05 pm
Grant (elite user)


Courtesy of the TBBle (find your local post office and try there):

'The Wikipedia page's "external sources" links to the VNPost post-code search.

Stick your street name into the box, make sure it's set to "Cụm địa chỉ" and search away. (It ignores diacritics and vowel distinction markers, as far as I can tell.)

Find your street address on the far right (the numbers in square brackets are the street number ranges covered by that postal code) and you've got your post code.

If you know your local post office, type its street name or part thereof into the box, choose "Bưu cục" and it'll give you the post code for that post office.

You can search the address list by post code, but not the list of post offices. So if you want to know where your local post office is, find your post code, then start searching for a post office in your district until you find one with the same post code.

Click "Tất cả" if you want to search by district, village or city, rather than street name.

I've been using 10000 without problem so far, but now that I know where my local post office is (at the end of my street, helpfully) I'm going to start using its post code.

There's no addresses listed for any of 10000, 100000 or 159999 so I guess those post codes trigger a manual lookup of the address in the end, so you're possibly making work for someone else by using them. ^_^'


cbain11 wrote on December 21st, 2013 at 9:02 pm

Noted! Will do this.

I still wish I could show up wherever the customs people sort through which items they want, and which they will allow into the country...maybe to find my lonely box of books neglected in a corner...

I'm dreaming, I know.

gillinhanoi wrote on December 21st, 2013 at 10:17 pm

All the parcels I've received have been opened and retaped at the My Dinh post office, in Tu Liem, so I suspect that's the central point for checking items in Hanoi. However, in almost 5 years, I've seldom had problems with things going missing, and I have both sent and received a lot of parcels. Even if I order online, I have the item sent to my parents' address and they send it on, marking it as a gift and underestimating its value. They even giftwrap items at times if needed, as gifts are exempt from the duty charge, I believe. At any rate, I've never been charged where gifts are involved. When I've ordered items online, I've had to pay an amount almost equal to the value of the items. I also underestimate the value on anything I send out. Not ideal solutions, I know, but workable ones. The only time I used registered mail with the regular post office, the parcel went missing and the post office said they couldn't do anything about it. Go figure.

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