May 27th, 2017 at 2:26 am
Quality is acceptabel, price OK (not cheap!) but customer service shall be improved! Why they never manage to deliver on time?? Either way too late or too early! At least inform me when you are 40 minutes late!
No credit for being socially responsible. If you charge high rates then please deliver high quality incl. service!). I will order again but will look for other options as well!
May 23rd, 2017 at 4:03 am
I've been in Hanoi for a little over 3 years and there's no other visa service that I used than Miss Ly's. I highly recommend her to anyone. She's prompt with her replies, efficient with her solutions and highly professional. A remarkable agent. Also, her customer service is top notch. I've never had a problem with her services. She's also a really good person. There's no other place I would go to for my visa needs. Thanks, Miss Ly.
May 22nd, 2017 at 10:43 pm
I've benefited a few times from Miss Ly's excellent services and intend to continue the relationship in the future. I'm happy with her level of English, thrilled with her competency in completing her work in a timely manner, and thankful for her very good customer service skills. I've never had any problem with the product. I recommend her.
May 21st, 2017 at 11:25 am
We first met Ms Ly for a visa renewal assistance 4 years ago, and we liked her right away because she was easy to talk to, offered a reasonable price, and generally very helpful.
Since then we have always come to her to help book tours for my family and friends. She would always tailor her tour suggestions based on the group's needs (ie elderly, young adults, children, couples). It was always easy to call her for any issues before, during, and after the tour.
She's very honest and trustworthy. We highly recommend her.
May 15th, 2017 at 6:14 am
Where to start....
No water in the gym is massively annoying. Just one water pump per gender - hidden away right in the back of their changing rooms. So if you want to refill your bottle you have to leave the gym and go all the way back there. Several weeks after opening this hasn't changed. Presumably they want you to buy water bottles from reception instead.
Still no TV channels on the running machine. First week they said they hadn't hooked them up yet. Weeks later they still haven't.
But what they do have which are, of course, working just fine - are screens playing adverts on a loop. They drive me insane.
The music. Oh god the music. The first time I was there they played the same song over and over again till I asked them to stop. Yesterday they played 45 minutes solid of Ed f*cking Sheeran whine. Played at levels louder than anything you can achieve on your own headphones. You cannot avoid it. I've never understood the need to play music when everyone is wearing headphones to try and block it out. It's loudest in the changing rooms. Who needs music in changing rooms?
I keep politely asking them to turn it down and they say yes. But don't. Even if I am the only one in the gym. Also you are constantly reminded that classes are about to start as a loud speaker shouts at you to join in. Speakers are placed every couple of meters so it's impossible to escape and there is no quiet part of the gym.
What else? You have to bring your own padlock for your gym locker. I'm currently on a try before you buy month free membership and I have to bring my own towel and fill out a form each time to re-enter all the details that I already gave them as part of the signing up. The towel thing is laughable - as if I'm an international towel thief going to vast lengths to join gyms just to steal their towels.
Beyond that (and the Trump-esque decor) - it's just the same old thing of bored staff looking at phones. The guard permanently stationed in the changing room (despite us all having to bring our own locks) - sits there reading his phone hidden inside his hat. Why not just ask staff to not use phones during work hours?
The other point is the parking. Okay, so the building is not finished but that vast steep ramp into the underground parking is a death trap on a bike. Also there is no lift so you have to go up and along various concrete corridors with wires hanging out of the walls and constant drilling.
In general it's just not a pleasant experience. It adds to stress rather than removes it. I hope they'll see sense and sort out the worst of it - particularly the music. Can't we have a quiet zone? Then I can consider becoming a permanent member.
Two stars because actual equipment seems decent - it's just the rest that needs work.
May 12th, 2017 at 2:58 pm
I just returned from a one-week trip to North Vietnam that planned by Hoang Yen Travel Agency, I was thrilled with the hotels, tour, and local guides that Miss. Maria arranged for me at Hanoi & Sa pa & Ha Long Bay, when I told Miss. Maria where I want to visit and what kind of trip I prefer, she responded quickly and gave me the professional recommendations, she also arranged for local tour guides in Ha Noi which is exceptional, she provided information on local sites and culture that I could not have gleaned from a guidebook. My tour also included all transportation to/from airports as well as locally, and this proved to be convenient and comfortable as well.
I strongly suggest to give them a try on your next booking.
May 11th, 2017 at 5:33 am
The only reason I didn't give 1 star is that the treatment can be good sometimes.
You better have money if you want treatment in a reasonable amount of time. We had insurance, with "direct billing". We were made to wait so long that my wife collapsed in the hallway. We had no choice but to cough up close to $1000 for a deposit just to get her in a hospital bed. Vinmec is all about money- it's certainly obvious by the way we were treated.
Some of the doctors are great. But good luck trying to deal with billing or insurance. My friend had to wait 90 minutes just to pay a bill.
May 11th, 2017 at 4:02 am
I want to tell my recent story so that people can hear about Nick Veltre and his high level of dedication he gives to his clients.
I purchased health insurance for my wife and child. My wife developed a medical problem which was quite serious. We went to one of the international hospitals to get her admitted.
My insurance advertises that it is a "direct billing partner" with the hospital. This means that a person should be able to show the insurance card, receive a guarantee of payment and be admitted to the hospital without paying cash upfront.
The international hospital was so inefficient and very incompetent in regards to their insurance department and billing. My wife was waiting for hours at a critical time. She collapsed in the hallway. I had to pay a deposit of 20 million VND. I didn't have a choice, my wife needed care. Luckily, I carry cash.
Nick Veltre was excellent. He was writing emails to the CEO of the insurance company and to the director of the hospital. He did not pull any punches. The hospital has developed a practice of grabbing cash from people who are in a desperate situation. The insurance company was also trying to weasel out of their obligation.
Nick wasn't having any of that. He was emailing nonstop for two days. The insurance company finally provided the guarantee of payment.
Nick then told us that we need to claim any expense 30 days prior to the hospital visit and 90 days after the visit. We didn't know about this practice, and we saved hundreds of dollars more.
Nick really had to go after the hospital and the insurance company to make them do what they were supposed to do!
Now, Nick is negotiating with a better insurance company to try and get my wife's condition accepted.
I highly recommend Nick Veltre and Regency International Insurace.
May 10th, 2017 at 4:33 pm
Highly recommended travel consultant in Hanoi. A must for any traveler in Hanoi. Super friendly and easily approachable. Whenever I need anything in Hanoi,I will always ask Yen, as she will find the perfect trip or solution to any of my traveling needs.
May 6th, 2017 at 7:59 am
Yen is amazing. She is super helpful, and always responds quickly. She has helped me organise many wonderful trips and visas. She always makes sure that everything runs smoothly. Whenever I need travel advice I always contact her. She is usually happy to help in any way she can.
May 6th, 2017 at 4:42 am
Maria is the absolute best!
Having her help throughout my time in Vietnam has been a godsend. I have organised many tours and transportation with this agency and have had a brilliant experience each time. Any questions are answered quickly and clearly and with a super friendly attitude!
Maria goes above and beyond for each customer, and always checks to make sure you're happy with the arrangements. I have recommended her to many friends and family and will continue to do so.
THANK YOU SO MUCH!!
April 28th, 2017 at 5:02 am
E-mailed once , called twice . I was told to leave my email , to leave my phone number and to send an email to a different address as the website was 'down' . I was moving house in Hanoi . All in all , no help , no service . A strange experience .
April 25th, 2017 at 6:48 pm
Sinh and Eric have been working on my old man 21 year old body for over 3 years now. I really abused my body physically and mentally through sports and other extreme activities. Through all this time I have learned more about physiotherapy than your average practitioner of this art. I am able to walk and do activities to my hearts desire - without pain and new found strength with the education of my own body and mind that Eric and Sinh provide. I find my therapy in going here. They teach Awareness of our own bodies. They practice techniques and arts and explain to you everything that they are doing in the process with clarity. Often when I am travelling abroad suffering with nerve impingement, concrete-like trapezius muscles, jammed up deltoids, hip impingement and chronic pain in L4-L5 and all the other L's... I wish I could fly back home and get treatment from the 'golden hands of Vietnam'
April 25th, 2017 at 2:30 am
This company are beyond a joke . They throw around words like IELTS and full-time with no further information and offer wages that are frankly a disgrace.
I feel sorry for any school or students who have paid them money . They look for the cheapest possible option and just hope it works with no care whatsoever in the education of their clients . I was offered a position of 25 hours a week for teaching 'IELTS' with no more information other than that . They should not be allowed to offer courses with which they have no knowledge of . The level of incompetence shown by SIC is a new low , even for me after working with many wonderful companies and schools in the past . I honesty hope they are shut down because they have no right to make money from education .
April 21st, 2017 at 12:15 am
E-mailing didn't work but contacting them on Facebook did. Sent a guy round to fix it. Arrived within 5 minutes of the appointed time. Office chair now fixed. Cost VND50,000.
[Furniture is OK but they have absolutely no interest in after-sales service. I bought an office chair and the plastic fitting for one of the feet has broken. I can't even get them to answer :(]
April 9th, 2017 at 10:06 am
I really was just guessing and self medicating my problem, but Hong Ngoc gave me excellent care today. Yes, somewhat of a problem with language, but I feel my diagnosis was top notch. I feel I picked the best medical option for me today.
March 26th, 2017 at 11:10 am
Lan Anh is the best tailor I have met in Vietnam. She made three perfect copies of my favorite pair of short pants — and she finished the work by the agreed upon deadline. I tried them all on and was overjoyed to discover that they fit perfectly and that she had not made a single mistake! And on top of that, her prices are very reasonable and she is very friendly. I will certainly go back to her in the future, and I will highly recommend her to all of my friends who are in need of a tailor. Thank you, Lan Anh!