guijo guijo posted November 1st, 2009 at 3:47 pm to Other. Viewed 667 times. Answered 28 times.

For a long time, I had been receiving small ad messages on my cell phone. These were not SMS, but just adverts appearing from nowhere, and I had no idea of how to disable them. Of course, they appeared so often that my phone ran out of battery much faster, and sometimes even crashed.

I'm certainly not the only one having had this problem ; so, now that I finally found the solution, here it is, in the menus :

SuperSim > LiveInfo > Kich hoat > Tat dich vu

Then you should receive a text message saying (in vietnamese of course) that you won't receive LiveInfo anymore. That's it !

If you're still receiving something, you may try LiveInfo > Am bao > Tat am bao, though I'm not sure this one actually changes anything.

Last answered by Sissy about 96 months ago.

Answers (jump to newest answer)

Chenrezig wrote on November 3rd, 2009 at 11:27 am

Thanks for the tips. My phone battery now lasts a lot longer. Well done!

oldhamfever1234 wrote on November 3rd, 2009 at 6:21 pm

cheers, but how the hell did u find that out, but it works.

they not all bad the french.


pippasweetie wrote on November 3rd, 2009 at 7:12 pm
pippasweetie (elite user)

Where do you find "supersim" ?

guijo wrote on November 4th, 2009 at 1:14 am

I didn't exactly find out by myself, I got a bit helped ! ;)
"Supersim" is at the top level of your phone menus. For example, on a Nokia, just open the main menu and you'll see it, it is the last entry.

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Backbone wrote on May 23rd, 2010 at 8:33 am

I tried this, though on my Nokia the sequence of menu options was different.
Menu > Supersim > Bat/Tat d. vu > Tat

Once I entered that, I got the message: "Ban vua tam ngung su"

Can anyone tell me what that means?? Thanks a million!

Backbone wrote on May 23rd, 2010 at 8:35 am

OK, that didn't work. I just got a pop-up saying "Cong nhan roi tu tang 19 tu".
Any help is appreciated, my phone battery is getting killed by this spam...

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nixon_baby wrote on August 26th, 2010 at 2:44 pm
nixon_baby (elite user)

Backbone did you end up working out the problem with your Mobifone SIM?

With my old SIM, I could turn off the messages using Guijo's information, but am getting the same menu as Bacbone with my new SIM...

Can anyone help?

Grant wrote on August 26th, 2010 at 3:14 pm
Grant (elite user)


I'm on Vinaphone so I can't check this out. Go to

Look under the Online Services tab and the top option for Send Text. Spam SMS is listed in the dropdown menu but you need to be registered and logged in to see what iy says.

Might be useful and could also be a complete waste of time.


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Justintime wrote on November 13th, 2010 at 9:49 pm

I just got an SMS from VINAPHONE saying:

(DV)Vinaphone welcome to the foreign customer help line 9192-International Call Centre which support English, Mandarin, Korean, Japanese. To reject advertisement, pls compose SMS iwth keywords "TC DV" and send to 18001091. Thankyou

So I sent my SMS saying TC DV to 18001091 and got back an SMS saying:

Quy khach da dang ky tu choi nhan thong bao tu VinaPhone ve dich vu moi. Khi co nhu cau nhan tin, xin gui tin DK DV hoac DK ve so 18001091

Which Google translated as:

You have registered to refuse to receive messages from VinaPhone new service. When that wish to message, please send a ticket from DK DV or 18001091

So, fingers crossed I have finally managed to stop all the spam SMS messages that VinaPhone kept on sending me.

For the record, I also found a useful way of checking your VinaPhone Pay as you go balance.

type in *101# and send it as a service command, you get back a service message with your remaining balance and the date it expires.

I thought that this info was good enough to resurrect an old thread, so I hope it is useful to everyone.

Longh wrote on November 14th, 2010 at 9:23 am
Longh (elite user)

*101# Is the code to check your balance for Viettel, Mobi, and Vina at the least. I haven't used some of the lesser carriers yet, but I would assume it would be the same.

I use Mobifone and I find that the spam messages can be annoying, but they also let me know when there are promotions going on for the 50%-100% bonus for topping up on cards 50 and up.

Wiramo wrote on November 18th, 2010 at 9:04 pm

Longh, do you know how to turn off the spam? The menu has changed from the original advise posted above. Any help would be handy, so that I can actually be sure that my battery lasts the day. Thx

scott wrote on November 23rd, 2010 at 11:33 am


I just bought a new phone and I am in the same situation....constant battery life....changed menu....
Does anyone know how to turn this off!!!!!!!!!!!!!!

lindseyyopp wrote on November 23rd, 2010 at 12:19 pm

i have an iphone, and have the same issue, but the weird thing is that i get the messages even when the phone is on airplane mode. i got a spam message while on an airplane. anyone have THIS issue??

Wiramo wrote on November 24th, 2010 at 6:20 pm

On a basic Nokia, it seems you would use the following menu items (it worked for me):


Hope this helps

scott wrote on November 24th, 2010 at 10:14 pm


Wiramo wrote on November 25th, 2010 at 10:46 am

Thanks should go to Longh. It was his advise that led to discovering how to turn off the messages.

joshiverella wrote on November 25th, 2010 at 7:20 pm

Any suggestions on how to do this on an iPhone?

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Jenny_Pie wrote on February 11th, 2011 at 2:29 pm

settings>phone>SIM Applications>LiveInfo>Bat/Tat

Thats for iphone

Good Luck!

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bmatic wrote on May 25th, 2011 at 10:12 am

But what do you do please when after Bat/Tat
Option chosen, I get:

To choose between?

IPhone3 from Australia - on Mobiphone in Hanoi

Longh wrote on May 25th, 2011 at 7:43 pm
Longh (elite user)

Bat=Turn on
Tat= Turn off
Livego= Livego(?)

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vickie wrote on July 26th, 2011 at 4:16 pm

and last note on this: after you hit Tat (turn off) another one of those messages (in Vietnamese) will pop up BUT this one you need to Accept because it's basically saying Do you really want to turn these off?
And I think it will then send a text message back to Mobiphone telling them stop sending them.

That's the theory anyway.

(me = Aussie iphone 3 on mobiphone)

Toddintr wrote on August 30th, 2011 at 12:10 pm

Thanks to this thread, I was able to turn off the annoying spam messages. I have a Samsung E2550 with a pre-paid SIM (64K) from Mobiphone. Here's the menu entries:

Menu->Applications->Super SIM->LiveInfo->Bat/Tat>Tat (Turn off)

Choosing Tat did the trick.

I hope the people at Mobiphone who are responsible for instituting this feature eat sh*t and die. And this is a sincere wish.

Here are couple of useful links from Mobiphone's site:

Hope these help others.



Toddintr wrote on August 30th, 2011 at 12:17 pm

By the way, I tried calling the English customer service line at Mobiphone (call 900, then punch in 311, then punch in 2 in response to "press 2 for English"). I was on hold for a long time, and the person who answered spoke Vietnamese! Once she understood I needed to speak to an English speaking agent, she transferred the call. I again was put on hold. When I finally talked to the English-speaking agent, I was not able to understand anything. Her English, as expected, was unintelligible, both in terms of accent and grammar. Don't waste your time seeking help from customer service.

PS: As is typical in Vietnam, she was using the word "maybe" a lot. She was saying "maybe you press ..."!!! I wanted to yell some sense into her, but then I remembered where I was.

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happysmiler07 wrote on November 13th, 2011 at 9:23 am

Can anyone help with Viettel Phone? The spam is ridiculous. It pops up every two minutes and yes, depletes the life of my battery. I do not wish to here about news, promotions or any other information that they are sending me, as I only speak English so its not useful for me. Appreciate if you can help at all, I read on another thread to text HUY to 153.....that did not work.

boniusminimus wrote on November 13th, 2011 at 2:48 pm
boniusminimus (elite user)

Have you had a read through the thread and tried all the suggestions? I figure there should only be two processes to stop this. The first would be to turn of Viettel's equivalent of super-sim. This should be under the sim settings of your phone. As longh mentioned:
Bat=Turn on
Tat= Turn off
The other way is to call customer care and tell them to turn off all extra services and marketing. If u can't speak Vietnamese, this is a pretty common request/issue so a Vietnamese friend/colleague should be able to help you with this very quickly.

WithLove wrote on December 26th, 2011 at 9:05 pm

IPhone is very similar: Settings>Phone> SIM Applications > Bat/Tat, select "Tat" to turn off. One you receive a text (in Vietnamese) accept it & voila, no more spam!

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lewis1422 wrote on October 2nd, 2012 at 2:21 pm

Dear Everyone involved in solving this problem I am so happy and grateful that a solution was found. Seeing all those advertisements invading my lovely phone was slowly breaking me down to the level of an infant who had been denied his favorite chocolate bun for too long. And then, so suddenly, the advertisements were gone and I was just flooded and overwhelmed with joy. Here is a link for some comic relief to accompany the actual relief that comes when such a prodigious evil is negated

Sissy wrote on October 9th, 2012 at 10:00 pm

Thanks guys, I just managed to impress my hubby by turning of his spam!

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